shipping & returns
Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive a shipping confirmation by email, it means your order is already being processed and cannot be changed or cancelled. Please note that the cut-off time to modify or cancel an order is 24 hours after the order is placed.
return & exchange policy
We truly hope you are 100% happy with your Pynk Eclipse Luxe Lashes! Due to sanitary/health reasons, lashes are not eligible for refunds or exchanges. All sales are final. Packages returned back to pynkeclipse.com due to an incomplete address, undeliverable address, refused package, and return to sender are considered a return package and customers are responsible for the return shipping fee, and it is not refundable. Should you require further assistance, please email email@example.com.